We have listened to your feedback and created this easy to understand list of FAQs.
Solo Alert is a simple check-in safety app designed for people living alone or families supporting loved ones. It provides reassurance without monitoring, tracking, or wearables. Below are answers to common questions about how it works, what happens if a check-in is missed, and how it supports independent living.
Q: What is Solo Alert?
A: Solo Alert is a simple check-in app designed for people who live alone or anyone who wants peace of mind for a family member living independently. It provides reassurance that help will only be alerted if a scheduled check-in is missed.
Q: How does Solo Alert work?
A: You set personalised check-in times that fit your routine. At those times, you receive a prompt to confirm you’re okay. If you check in, nothing happens. If you miss a check-in, Solo Alert notifies your trusted contacts to check on you.
The key idea is simple: nothing happens unless a check-in is missed, so you remain independent while still being supported.
Q: Who is Solo Alert for?
A: Solo Alert is ideal for anyone who lives alone, values independence, or wants reassurance that someone will notice if something goes wrong. It is also commonly used by families supporting older parents or relatives living independently.
Q: Is Solo Alert a medical alert system?
A: No. Solo Alert is not a traditional medical alert system and does not use wearable pendants or emergency buttons. It is a simple check-in app that works from your phone and only alerts your trusted contacts if a check-in is missed.
Q: Can Solo Alert replace a fall alarm or wearable emergency device?
A: Solo Alert can be used as an alternative to traditional fall alarms and wearable emergency devices for people who prefer not to wear them. Unlike wearables, there is nothing to charge, wear, or remember.
Some people also use Solo Alert alongside wearable devices for added reassurance.
Q: Does Solo Alert track my location?
A: No. Solo Alert does not track your location or monitor your activity. It only checks in at the times you choose and only alerts your trusted contacts if something is wrong.
Q: What happens if I miss a check-in?
A: If you miss a check-in, your trusted safety circle is notified and prompted to check on you. Notifications continue until someone confirms you are safe.
Q: Can I use Solo Alert if I already have a medical alert device?
A: Yes. Some people use Solo Alert alongside existing medical alert systems for additional reassurance, especially as wearable devices only work if they are being worn.
Q: How do I manage my safety circle?
A: You can add, remove, or update your trusted contacts directly in the app. Your safety circle will only be contacted if a check-in is missed.
Q: My safety circle member isn’t receiving notifications. What should I do?
A: This usually happens if they have not accepted the invitation. When you add someone, they must accept the invite before they can receive alerts.
Q: Is Solo Alert easy to use?
A: Yes. Solo Alert is designed to be simple and intuitive. You only need to tap to confirm your check-in when prompted.
Q: Is Solo Alert free?
A: Solo Alert includes a 60-day free trial. After that, it is available for less than $1 per week.
Q: How much does Solo Alert cost?
A: Solo Alert is $4.49 per month or $49 per year (best value), which works out to less than $1 per week.
Q: Can I cancel anytime?
A: Yes. You can cancel your subscription at any time through the App Store or Google Play Store.
Q: Can Solo Alert help in emergencies?
A: Solo Alert is a preventative safety tool. However, there is a request help function which alerts your entire safety circle immediately that you need help.
Generally though, it is used to alert your trusted contacts if a check-in is missed but does not replace emergency services. In a life-threatening emergency, always call 000 first.
Q: Is Solo Alert secure?
A: Yes. Solo Alert uses secure cloud infrastructure with encrypted data storage and industry-standard protection to keep your information safe.
Q: Do I need any special equipment?
A: No. Solo Alert works entirely from your smartphone. No wearables, no base stations, and no extra devices are required.
