Q: Who is Solo Alert for?

• A: Solo Alert is ideal for anyone who lives alone, providing an extra layer of safety and security.

Q: My contacts didn’t get a notification. What should I do?

A: If your contacts didn’t receive a notification for a missed check-in or request for help, here are a couple of steps to troubleshoot:

• Check Invitation Status: Firstly, ensure that your contacts have accepted your invitation to join your safety circle.  If they haven’t accepted your invitation, you will need to delete them from the area called “your safety circle” in the settings area of your app, and reinvite them.  Let them know to keep an eye out for a text from Solo Alert and to follow the instructions in the text.

• For Apple Users: Ask them to verify their notification settings within the Solo Alert app. They can do this by going to the settings section of the app on their device. There, they can select whether they want push notifications, SMS messages or both.

• For Android Users: If your contacts are using Android and notifications aren’t coming through to them, they may not have accepted the original invitation sent via text. Let them know to keep an eye out for a text from Solo Alert. Then, delete and re-add them as a safety circle member.

Q: My app says I’m all checked-in for the day, but I haven’t actually checked in. Why?

• A: Head to the “Your Check-Ins” section in the app’s settings. Make sure you’ve set up your check-in reminders for each day — if no reminder is scheduled, the app will assume no check-in is needed.

Q: Is Solo Alert free to use?

• A: Solo Alert offers a 60 day free trial period, after which there is a subscription for less than $1 per week.

Q: What if I miss a check-in accidentally?

• A: If you miss a check-in, you can quickly confirm your safety in the app to prevent unnecessary alerts to your safety circle. If you don’t confirm your safety, your safety circle will be alerted to check on you.

Q: How secure is Solo Alert?

• A: Solo Alert uses AWS cloud storage for Solo Alert, ensuring world-class data protection with encryption, backup, and fast recovery. AWS is the global benchmark for scalable, secure, and reliable cloud solutions. 

Q: Can Solo Alert help in emergencies?

• A: Solo Alert is a preventive tool that alerts your safety circle if you miss a check-in. It does not provide emergency response services.

Q: How can I cancel my Solo Alert subscription?

• A: You can cancel your subscription at any time through the app settings.