Q: Who is Solo Alert for?
- A: Solo Alert is ideal for anyone who lives alone, providing an extra layer of safety and security.
Q: Do you have a quick video for help on how to set it up?
Q: I’m not super technical – how easy is it to check in each day?
Q: My contacts didn’t get a notification. What should I do?
A: If your contacts didn’t receive a notification for a missed check-in or request for help, it’s likely they haven’t accepted the invitation from SOLOALERT to be part of your safety circle. When you add a safety circle member they will get a text from SOLOALERT, but some people may miss the text or accidentally ignore it. Here’s how to troubleshoot:
- Check Invitation Status! When you invite your contacts to be part of your safety circle, they will receive a personalised text notification from SOLOALERT and will need to follow the instructions in that text to accept the invitation. If they haven’t accepted your invitation, they will still show as “pending” in the “your safety circle” area of settings within the app.
- If that is the case, you will need to delete them from “your safety circle” in the settings area of your app, and reinvite them so they receive a second text.
- Let them know to keep an eye out for a text from SOLOALERT and that they will need to follow the instructions in the text to accept your invitation.
- Here is a quick video on how to re-add a safety circle member : Re-Add Safety Circle Member
Q: My app says I’m all checked-in for the day, but I haven’t actually checked in. Why?
- A: Head to the “Your Check-Ins” section in the app’s settings. Make sure you’ve set up your check-in reminders for each day — if no reminder is scheduled for that particular day or days of the week, the app will assume no check-in is needed.
- Here’s a quick video on how to do it : Where is my check-in
Q: I sometimes go out for the evening and forget do my evening check-in while I’m out?
- A: When you open the app, you’ll see that there is an option to check-in ahead of time. If you’ve checked in for the morning slot, you’ll see that it says you have done 1 out of 2 check-ins for the day and there is an opportunity there to check in for the evening slot in advance.
Q: How do I use away mode? Why am I not getting notifications now I’m back?
Q: Why are my safety circle who use iOS being asked to download the app?
- A: Firstly, they will download the app as a safety circle member and be a free user (not a paid subscriber). We want your safety circle to be able to communicate among each other and also with you in the case of an accident or emergency. Imagine if you missed a check-in because you slept in and five people turned up at your door!
- Here’s an example of what happens within the app from the perspective of a safety circle member if you miss a check in : Safety Circle Member Experience for a failed check-in
- The app makes communication seamless for our safety circle users – Android is coming soon!
Q: Is Solo Alert free to use?
- A: Solo Alert offers a 60 day free trial period, after which there is a subscription available for less than $1 per week.
Q: What if I miss a check-in accidentally?
- A: If you miss a check-in, you can quickly confirm your safety in the app to prevent unnecessary alerts to your safety circle. If you don’t confirm your safety, your safety circle will be alerted to check on you.
Q: How secure is Solo Alert?
- A: Solo Alert uses AWS cloud storage for Solo Alert, ensuring world-class data protection with encryption, backup, and fast recovery. AWS is the global benchmark for scalable, secure, and reliable cloud solutions.
Q: Can Solo Alert help in emergencies?
- A: Solo Alert is a preventive tool that alerts your safety circle if you miss a check-in. It does not provide emergency response services.
Q: How can I cancel my Solo Alert subscription?
- A: You can cancel your subscription at any time through the app settings.
