Q: What is Solo Alert?

A: Solo Alert is a twice daily check-in app designed for individuals who live alone. It provides peace of mind by alerting a designated safety circle if a check-in is missed.

 

Q: How does it work?

A: Users are prompted to check in twice daily via the app. It’s ONLY if a check-in is missed that Solo Alert notifies your chosen contacts to ensure their well-being.  The magic? Nothing happens unless there is a missed check in, so you can go on living independently.

 

Q: Who is Solo Alert for?

A: Solo Alert is ideal for anyone who lives alone, providing an extra layer of safety and security.

 

Q: I already have a medical alert device – why is Solo Alert better (or even necessary)?

A: We have done a side by side comparison here so you can decide what’s right for you.

 

Q: I am an Apple user, but I want an Android user as part of my safety circle?

Any type of phone user can use Solo Alert as a safety circle member, but at the moment, a subscription to Solo Alert is only available on Apple. Android users can be part of a safety circle, however, they will receive text messages instead of using the app.

 

Q:  Do you have a quick video for help on how to set it up?

A : Yes, click here : How To Set Up Solo Alert

 

Q:  I’m not very technical – how easy is it to check in each day?

A: Check out this quick video here : Check In Flow Video

 

Q: How do I manage my safety circle?

A: If you want to learn how to manage your safety circle, then check out this video.  Here is also another video on how to re-add a safety circle member if they haven’t accepted your invitation yet.

 

Q: One of my safety circle members isn’t getting notifications.  What should I do?

A: If your contacts didn’t receive a notification for a missed check-in or request for help, it’s likely they haven’t accepted the invitation from SOLOALERT to be part of your safety circle. When you add a safety circle member they will get a text from SOLOALERT, but some people may miss the text or accidentally ignore it.  Here’s a video on to fix this issue.

 

Q: How do I manage my check-ins?

A: If you want to update your check-in schedule, we have an easy video for you here

 

Q: My app says I’m all checked-in for the day, but I haven’t actually checked in. Why?

A: Head to the “Your Check-Ins” section in the app’s settings. Make sure you’ve set up your check-in reminders for each day — if no reminder is scheduled for that particular day or days of the week, the app will assume no check-in is needed.  Here’s a quick video on how to do it : Where is my check-in

 

Q: I sometimes go out for the evening and forget do my evening check-in while I’m out?

A: When you open the app, you’ll see that there is an option to check-in ahead of time.  If you’ve checked in for the morning slot, you’ll see that it says you have done 1 out of 2 check-ins for the day and there is an opportunity there to check in for the evening slot in advance.

 

Q: How do I use Away Mode?

A: It is super easy and only takes seconds!  Watch our short video here : How To Use Away Mode

 

Q: What is the request help option on my home screen?

A: You can use this function if you’d like to alert your safety circle immediately that you need help. Although this is a fantastic feature, we are not an emergency service, so if you have a legitimate emergency, please contact 000 first.  To request help you can watch our short video here : Request Help Function

 

Q: Why are my safety circle who use iOS being asked to download the app?

A: Firstly, they will download the app as a safety circle member and be a free user (not a paid subscriber). We want your safety circle to be able to communicate among each other and also with you in the case of an accident or emergency. Imagine if you missed a check-in because you slept in and five people turned up at your door!

 

Q: Is Solo Alert free to use?

A: Solo Alert offers a 60 day free trial period, after which there is a subscription available for less than $1 per week.

 

Q: What if I miss a check-in accidentally?

A: It might take you a few days or weeks to get into a routine, and you might even forget to check-in occassionaly after that.  If you do miss a check-in and someone in your safety circle contacts  you, jump straight into the app and confirm your safety asap to prevent unnecessary ongoing alerts to your safety circle. If you don’t confirm your safety, your safety circle will continue to be alerted to check on you.

 

Q: How secure is Solo Alert?

A: Solo Alert uses AWS cloud storage for Solo Alert, ensuring world-class data protection with encryption, backup, and fast recovery. AWS is the global benchmark for scalable, secure, and reliable cloud solutions. 

 

Q: Can Solo Alert help in emergencies?

A: Solo Alert is a preventive tool that alerts your safety circle if you miss a check-in. It does not provide emergency response services. You can, however, request assistance from your entire safety circle at the press of a button.

 

Q: How can I cancel my Solo Alert subscription?

A: You can cancel your subscription at any time through the App Store.