FREQUENTLY ASKED QUESTIONS

Simple answers about independent living, safety and staying connected

Solo Alert is a simple daily check-in app designed for people who live alone or anyone who wants reassurance while supporting a loved one living independently.

It provides support without monitoring, tracking or wearables.

You stay in control. Your independence stays yours. Your safety circle is there if you need them.

 

Q: What is Solo Alert?

A: Solo Alert is a simple check-in app designed for people who value their independence but want reassurance that someone will notice if something isn’t right.

You choose when you want to check in. If you confirm you’re okay, nothing happens. If you miss a check-in, your trusted contacts are alerted so they can check on you.

Solo Alert supports independent living without getting in the way of everyday life.

 

Q: How does Solo Alert work?

A: You set personalised check-in times that fit your routine.

At those times, Solo Alert sends you a reminder to confirm you’re okay.

If you check in, everything continues as normal.

If you miss a check-in, your trusted safety circle is notified.

They only hear from us when we don’t hear from you.

 

Q: Who is Solo Alert for?

A: Solo Alert is for anyone who wants to live independently with confidence.

It may be helpful for:

  • People living alone
  • Older Australians ageing independently
  • People living with disability
  • People recovering from illness or injury
  • Families who want reassurance for loved ones living independently

 

Q: Is Solo Alert a medical alert system?

A: No.

Solo Alert is not a traditional medical alarm and does not use wearable pendants, emergency buttons or monitoring centres.

It is a simple check-in app that works from your smartphone and only alerts your trusted contacts if a scheduled check-in is missed.

 

Q: Can Solo Alert replace a fall alarm or wearable emergency device?

A: Solo Alert can be used as an alternative for people who prefer not to wear or rely on traditional emergency devices.

Unlike wearables, there is:

  • No device to charge
  • Nothing to remember to wear
  • No tracking
  • No ongoing monitoring

Some people also choose to use Solo Alert alongside existing safety devices.

 

Q: Does Solo Alert track my location?

A: No.

Solo Alert does not track your location, monitor your movements or follow your activity.

It simply checks in with you at the times you choose.

Your independence remains yours.

 

Q: What happens if I miss a check-in?

A: If you miss a scheduled check-in, your trusted safety circle receives an alert and is prompted to check on you.

Notifications continue until someone confirms you are safe.

 

Q: Can I use Solo Alert if I already have a medical alert device?

A: Yes.

Some people use Solo Alert alongside existing medical alert systems because wearable devices only help when they are being worn.

Solo Alert provides an additional layer of reassurance through a simple daily check-in.

 

Q: How do I manage my safety circle?

A: You can add, remove or update your trusted contacts directly in the app.

Your safety circle is only contacted if you miss a check-in.

 

Q: Is Solo Alert easy to use?

A: Yes.

Solo Alert is designed to be simple and intuitive.

When prompted, you simply tap the app to confirm you are okay.

 

Q: Is Solo Alert free?

A: Solo Alert includes a 60-day free trial.

Monthly: $4.49 per month
Yearly: $49 per year (best value)

That’s less than $1 per week to protect your independence.

 

Q: Can I cancel anytime?

A: Yes.

You can cancel your subscription at any time through the App Store or Google Play Store.

 

Q: Can Solo Alert help in emergencies?

A: Solo Alert is designed as a preventative safety tool—not a replacement for emergency services.

If you need immediate assistance, you should always call 000.

However, Solo Alert also includes a request help function, which allows you to alert your entire safety circle immediately when you need support.

 

Q: Is Solo Alert secure?

A: Yes.

Solo Alert uses secure cloud infrastructure and encryption to help protect your personal information.

 

Q: Do I need special equipment?

A: No.

Solo Alert works through your smartphone.

No wearables.
No base stations.
No extra equipment.

Just your phone—and reassurance when you need it.

START YOUR 60 DAY FREE TRIAL NOW!!

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YOUR INDEPENDENCE PROTECTED, EVERY SINGLE DAY